We have had 2 customers so far reach out to us with this very same issue and both times it was due to the phone case that was put on the phone not fitting properly, causing the power key and/or the volume down key to be pressed by the case unintentionally. This caused the phone to either start dialing an emergy number or reboot into the fastboot mode and get stuck in a cycle of rebooting.

WE HIGHLY ENCOURAGE YOU TO MAKE SURE THE CASE YOU ARE BUYING FITS PROPERLY ON THE PHONE YOU PURCHASED!

A Pixel 4 case, for example will NOT fit correctly on a Pixel 4a. the 4 and 4a are different sizes. A Pixel 3a case will NOT fit correctly on a Pixel 4a. Even some companies selling online cases for the Pixel 4a will not fit properly so be sure to read the reviews of the product before buying.

We are also on the hunt for a US manufacturer of phone cases that we can partner with to offer cases we know are compatible and will fit properly. If you know of any, please send them our way!